How do payouts work, and when do I get paid?

When someone buys a ticket or a table by card, the money goes straight to your own Stripe account. CardMap never holds it. Stripe then pays it out to your bank account on your Stripe payout schedule.

Before your first sale

To take card payments, connect a Stripe account to your organization. It takes about ten minutes. See Setting up payouts with Stripe. Free shows don't need it, and your show can go live before you connect. Paid tickets and tables just can't sell until you do.

When the money arrives

Stripe sets the timing, not CardMap. Most accounts are paid out automatically on a rolling schedule. Your first payout usually takes longer than later ones while Stripe finishes checking a new account.

To see or change your schedule, open your Stripe dashboard and go to Balances, then Payouts.

Where to see your money in CardMap

Open the Finance page in the event manager. It reads your Stripe balance live:

Below that, your sales are broken down per show. For what each figure means, see Gross sales, net sales and your payout.

Payout currency

Payouts land in your account's currency: US dollars for a US Stripe account, Canadian dollars for a Canadian one. If you charge in a different currency, Stripe converts it at payout and adds 2%. To avoid that, set your event's charge currency to match your payouts.

Refunds and disputes

A refund comes out of your Stripe balance. If a buyer disputes a charge with their bank, Stripe holds the amount from your balance while the dispute is open. Refund requests and disputes both appear at the top of your show's Money › Sales page, so you can answer them in one place.